Ordering repeat prescriptions
We will soon be moving to an Electronic Prescription Service (EPS). For more details, please visit our EPS webpage: New Electronic Prescription Service (EPS) – Elm Tree Surgery
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, when we are open.
- phone us on 01793 784440, Monday to Friday from 1.30 pm to 3pm
- post your request to the surgery making it clear which medication you require.
We do not take repeat prescription requests by email or by our main surgery telephone line.
Collecting your prescription
You can usually collect your prescription from the pharmacy 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Batch prescriptions allow patients who are on long-term repeat prescriptions of stable, regular medication to receive their medicines more easily.
Your GP may prescribe your medication for 6 months or 12 months , you can then pick up the medication directly from the same pharmacy of your choice every 28 days.
Batch prescriptions are ideal for patients on uncomplicated repeats such as levothyroxine or medication for other conditions such as high cholesterol and hypertension.
Batch prescriptions are not suitable for medication whose dose may vary, such as warfarin, or for “as required” medicines such as pain-killers, asthma reliever inhalers such as Ventolin, and migraine tablets, or when the medicine will not last exactly 28 days, such as most eye drops.
PLEASE NOTE that many patients will have some medicines which are suitable for batch prescribing, and some which are not. Those which are not suitable must be ordered in the usual way by requesting each individual repeat before it runs out. This can be by contacting the dispensary online (please ask for details), by post, by leaving your request form in the surgery box, or by telephoning the dispensary on 784440 between 13.30 and 15.00 Monday to Friday.
Please let your doctor know if you want to start batch prescriptions, or wish to have items added or deleted.
Please let the receptions know or if you are not sure how to order any of your prescriptions.
We are able to dispense to all our patients unless they live within a one-mile radius of a chemist. The limit is not our choice but the law of the land. If you are unsure whether you qualify please ask Reception. We can dispense all types of medications, dressing, stoma and catheter devices and most types of surgical appliances.
Our dispensary is open from 08:00 each morning until 18:30 each evening, from Monday to Thursday and 08:00 – 16.00 Friday. If you require urgent dispensing outside these hours please contact the emergency duty chemist whose details can be found in the local paper or on notices outside every local pharmacy. There is a prescription collection service for Ashbury and Uffington.
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone us on 01793 784440, Monday to Friday from 1pm to 3pm
- fill in our medication query form
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Find out more about prescription charges (nhs.uk).
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.