Elm Tree Surgery

01793 782207

Complaints and compliments

All the doctors and staff aim to give you the best possible service. We take all comments, both positive and negative, very seriously as this enables us to improve our care of patients and what we are doing right.

We have a complaints procedure. We would be grateful if you could put the complaint in writing, preferably within 5 working days of the incident.
We will invite the complainant to address the problem with either Dr Andrews or Dr Edwards and the Practice Manager within 10 working days of receiving the complaint.

If you do not feel able to discuss your complaint with the Practice, for whatever reason, you have the option of contacting :

Healthwatch Swindon
Swindon Advice and Support Centre
Sanford House

Swindon
SN1 1QH
Telephone: 01793 497777
Email: [email protected]